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Conflict Resolution

conflict resolution

Conflict happens. You’ve probably experienced it with a coworker or difficult client. There are several legal ways you can handle conflicts. Whether it’s a breach of contract or a dispute over the management of assets, it’s important to consider the pros and cons of each avenue.


The mediation process allows negotiations between disputing parties with the help of a designated mediator. This is an informal and voluntary process. The goal is to find a mutually acceptable solution. Mediation can be more cost effective and faster than alternative options.


Arbitration typically includes a panel review of the dispute and evidence. Although arbitration is a less formal process than litigation, a final and binding decision is awarded. It is highly recommended that you hire an attorney to represent you during arbitration proceedings.

Quick Comparison

Arbitration Mediation
Adjudication Expedited negotiation
Arbitrators control the outcome. Parties control the outcome.
Arbitrator is given power to decide. Mediator has no power to decide.
Final and binding decision. Settlement only with party approval.
Often extensive discovery is required. Exchange of information is voluntary and is often limited. Parties exchange information that will assist in reaching a resolution.
Arbitrator listens to facts and evidence and renders an award. Mediator helps the parties define and understand the issues and each side’s interests.
Parties present case, testify under oath. Parties vent feelings, tell a story, engage in creative problem-solving.

For FINRA’s complete comparison, click here.


This is the most costly of the options, and more than likely, it will include mediation. If attempts to resolve the issue outside of court fail, a complaint or petition is filed. Motions may be filed, but the defendant eventually files an Answer. Each party conducts discovery work to support their case. A judge may order mediation before a formal trial takes place. In the end, a formal decision is made.

How to Avoid Conflict

  • Clear and open communication
  • Listen more than you speak
  • Contracts and clear expectations
  • Avoid making accusations
  • Keep emotions under control
  • ‘Sorry’ can make all the difference
  • Understand personalities
  • Don’t avoid conflict. Address it immediately

We hope you found this information helpful. If you have more questions or need a successful team by your side, contact us.

Author Bio

Leila Shaver is the Founder of My RIA Lawyer, a law firm that provides compliance and legal consulting for financial institutions. With extensive experience as a securities attorney and compliance expert, she has served as Chief Compliance Officer and General Counsel to RIAs, BDs, and TAMPs with billions in assets under management.

Leila understands the challenges RIAs face and is committed to helping RIAs streamline their processes, mitigate risks, and ensure compliance with regulatory requirements. She received her Juris Doctor from Atlanta’s John Marshall Law School and is a West Georgia Young Lawyers’ Association member. Leila has received numerous accolades for her work, including the Carroll County Bar Association’s Outstanding Young Lawyer Award in 2017.

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